Returns & Warranty

Our Guarantee

You have 90 days from the date of delivery to contact us for a full refund if you're not satisfied. We recommend using your MYIONIX product for at least 30 days before deciding — results build with consistent use.

How It Works

  1. Email support@myionix.com with your order number and reason for your request.
  2. We'll respond within 24–48 hours.
  3. Once approved, your refund is issued to your original payment method within 5–10 business days. In most cases, you won't need to return the product.

What's Included

  • Unsatisfactory results within the 90-day window
  • Defective items — replacement or refund
  • Lost shipments confirmed by the carrier — covered by insurance

What's Not Included

  • Orders affected by an incorrect address provided by the customer
  • Packages marked "delivered" but reported not received
  • Wrong-size orders (please check our size guide first)
  • Requests made after the 90-day window
  • Intentionally damaged products
  • Orders with a filed chargeback

Sizing Guidance

Consult our size guide before ordering. Between sizes? Size up for comfort, size down for stronger compression. Email your measurements to support@myionix.com and our team will recommend the best size for you.

Support

A real person answers — no bots, no scripts. Our team is available 7 days a week at support@myionix.com or (251) 420-3914, and typically replies within hours.

Free Shipping

Standard shipping is free on every order, worldwide.

Real Human Support

A real person answers — no bots, no scripts. support@myionix.com, 7 days a week.

90-Day Guarantee

Not satisfied? Get a full refund within 90 days of delivery.

Secure Payment

256-bit SSL encrypted checkout on every order.