Shipping Policy

Last updated: August 19, 2026

PROCESSING TIME

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive an email confirmation with tracking information as soon as your order ships.

ESTIMATED DELIVERY TIMES

United States & United Kingdom: 7–14 business days
Canada, Australia, New Zealand & Europe: 10–18 business days
Rest of the World: 10–20 business days

These are estimates only. Most orders arrive sooner, but please allow extra time during peak seasons, holidays, or due to customs processing in your country. All delivery times are estimates and are not guaranteed.

ORDER TRACKING

Once your order ships, you'll receive an email with your tracking number. Please allow up to 48 hours for tracking information to activate in the carrier's system. You can check your order status anytime on our Track Your Order page.

SHIPPING RATES

At checkout, you can choose from the following shipping options:

Standard Shipping — Free
Priority Shipping — $4.36
Express Shipping — $9.48

Estimated delivery windows for all shipping options are listed above under Estimated Delivery Times.

CUSTOMS, DUTIES & TAXES

For international orders, your country may charge customs duties, import taxes, or fees upon delivery. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

LOST OR STOLEN PACKAGES

All shipments are insured. If a carrier confirms that your package was lost in transit, we will replace it free of charge or issue a refund. Please contact us at support@myionix.com if you believe your package is lost. For packages marked "delivered" but not received, please see our Refund Policy.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address that was entered incorrectly by the customer; however, contact us as soon as possible and we will do our best to help before the order ships.

CONTACT US

Our support team is available 7 days a week and typically responds within a few hours.

Stardrift Global Business LLC (d/b/a MYIONIX)

Email: support@myionix.com

Phone: (251) 420-3914

1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, USA